Getting Started

Managing "Closed" tickets
Customers always have options to escalate even when a ticket is closed. When a ticket is closed, the customer has visibility of the event on the support po...
Fri, 8 Mar, 2019 at 12:10 PM
How to manage / control your open tickets.
From the support portal, you have control to reply to aticket, close a ticket or add another party on to the ticket thread.  Just use the control buttons hi...
Thu, 23 Aug, 2018 at 2:13 PM